Terms and Conditions
Welcome to the Gidi Burger website. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms.
Definitions
- “Website” refers to the Gidi Burger website, accessible at gidiburger.com.
- “We”, “Us”, “Our” refers to Gidi Burger.
- “You”, “Your” refers to the user or viewer of our website.
Use of the Website
Eligibility: You must be at least 18 years old to use our website. By using our website, you represent and warrant that you are at least 18 years of age.
License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal, non-commercial purposes.
Restrictions
You agree not to:
- Use the website for any unlawful purpose.
- Attempt to gain unauthorized access to our systems or networks.
- Disrupt or interfere with the website or servers.
- Use automated means to access the website without our permission.
- Copy, modify, or distribute any content from the website without our consent.
Account Registration
- Registration: To access certain features of the website, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process.
- Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- Termination: We reserve the right to suspend or terminate your account at our sole discretion, without notice, for any reason, including if you violate these terms.
Orders and Payments
- Placing Orders: When you place an order on our website, you agree to provide accurate and complete information. All orders are subject to acceptance by us.
- Pricing and Availability: Prices and availability of products are subject to change without notice. We reserve the right to limit the quantities of any products we offer.
- Payments: All payments must be made through the payment methods specified on our website. You agree to pay all charges incurred by you or any users of your account and credit card or other payment method at the prices in effect when such charges are incurred.
Returns and Refunds
At Gidi Burger, we are committed to providing our customers with high-quality food and service. If you are not satisfied with your purchase, we are here to help. Please read our Refunds Policy carefully to understand your rights and our procedures.
Eligibility for Refunds
- Food Quality Issues: If you receive an order with food quality issues, such as incorrect items, missing items, or food that does not meet our quality standards, please contact us immediately.
Time Frame: Refund requests must be made within 1-3 hours of receiving your order. Requests made after this time frame may not be eligible for a refund.
Refund Process
- Contact Us: To request a refund, please contact our customer service team at customercare@gidiburger.com or 08142361392, 09069025637. Provide your order number, a description of the issue, and any relevant photos if applicable.
- Review: Our team will review your request and respond within 48 hours. We may ask for additional information to process your refund request.
- Resolution: If your refund request is approved, we will issue a refund to your original method of payment. The refund processing time may vary depending on your payment method and financial institution.
Non-Refundable Items
- Customized Orders: Customized or special orders may not be eligible for refunds unless there is a quality issue.
- Promotions: Items purchased during promotions or with discount codes may not be eligible for refunds unless there is a quality issue.
- Partial Refunds: In certain situations, partial refunds may be granted at our discretion. This may include cases where only part of the order is affected by the issue.
Cancellation Policy
- Order Cancellations: Orders can be canceled within 5 minutes of placing the order by contacting our customer service team. After this time frame, we may not be able to cancel the order, and you may be responsible for the full payment.
- Contact Us: If you have any questions about our Refunds Policy or need assistance with a refund, please contact us at:
- Email: customercare@gidiburger.com
- Phone: 08142361392, 09069025637
- Address: 11, Chief Onitana Street, Surulere, Lagos.
Changes to Refunds Policy
We reserve the right to modify this Refunds Policy at any time. Any changes will be posted on this page. Your continued use of our website and services after any changes constitute your acceptance of the new Refunds Policy.
Intellectual Property
- Ownership: All content on the website, including text, graphics, logos, images, and software, is the property of Gidi Burger or its licensors and is protected by intellectual property laws.
- Limited License: You may access and use the content for personal, non-commercial purposes. Any other use, including reproduction, modification, distribution, or transmission, is strictly prohibited without our prior written consent.
- Privacy Policy: Your use of our website is also governed by our Privacy Policy, which can be found at gidiburger.com/privacy-policy/.
Limitation of Liability
- Disclaimer: The website and all content are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the website or its content.
- Limitation: To the maximum extent permitted by law, Gidi Burger shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your use of or inability to use the website.
- Any unauthorized access to or use of our servers and/or any personal information stored therein.
- Any interruption or cessation of transmission to or from our website.
- Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party.
- Indemnification: You agree to indemnify and hold Gidi Burger harmless from any claims, damages, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or related to your use of the website, your violation of these terms, or your infringement of any intellectual property or other rights of any person or entity.
- Governing Law: These terms and your use of the website will be governed by and construed in accordance with the laws of Lagos State, Nigeria, without regard to its conflict of law principles.
- Changes to Terms: We reserve the right to modify these terms at any time. We will notify you of any changes by posting the new terms on the website. Your continued use of the website after such changes constitutes your acceptance of the new terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at info@gidiburger.com.
By using the Gidi Burger website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
